Shipping Policy

At Frost Buddy, we strive to make your order fulfillment clear and convenient while keeping you updated throughout the process. This policy outlines how we process, ship, and deliver your purchases.

Order Processing

All orders require payment confirmation and availability before processing begins. Processing includes order review, picking, packing, and preparing your items for shipment.

Processing typically takes 1-3 business days, but orders placed on weekends, holidays, promotional periods, or during high demand may take longer to process.

Shipping Methods and Fees

Shipping options for your order depend on your delivery address, the contents of your order, and the shipping services available. Any applicable shipping fees or delivery options will be clearly shown to you during checkout.

When shipping promotions are available, their specific eligibility requirements and exclusions will also apply as outlined in the offer details.

Delivery Timeframes

Once shipped, your order is expected to arrive within 5-10 business days. This estimate is provided for planning purposes and may vary due to factors outside our control such as carrier operations, weather conditions, customs processing, and other local delivery circumstances.

Where available, a tracking number will be provided so you can monitor your shipment’s progress. Please allow some time after handoff for tracking updates to appear.

Accuracy of Shipping Information

Please carefully verify your shipping address before submitting your order. Incorrect or incomplete details can cause delays, delivery failures, or returns.

If you discover an error with your shipping address, contact Frost Buddy promptly through our Contact Us page. We cannot guarantee changes after your order has entered processing or shipment.

Tracking and Delivery Issues

Use available tracking information to follow your order’s journey. If your parcel shows as delivered but cannot be found, or if there are other delivery problems or delays, please contact us via the Frost Buddy website.

We may request order details and additional information to investigate and resolve the issue efficiently.

Lost or Damaged Packages

If your package arrives with visible damage or you suspect it is lost, contact Frost Buddy as soon as reasonably possible. Retain all packaging and provide photos or relevant details to assist with our review.

We will guide you on the next steps according to our policies and applicable laws.

International Orders

For shipments outside the United States, customs duties, import taxes, brokerage fees, or additional charges may apply depending on the destination and local regulations. These charges are typically the responsibility of the recipient unless otherwise stated at checkout.

Customs inspections and local delivery procedures may also impact delivery times.

Split Shipments and Product Availability

To fulfill your order efficiently, Frost Buddy may ship items separately depending on stock availability and fulfillment logistics.

If an item becomes unavailable after you place your order, we will contact you to discuss next steps or arrange a refund where necessary.

Need Help?

If you have questions about shipping, tracking, or delivery, please reach out to Frost Buddy by visiting our Contact Us page. Providing your order number and any tracking information available will help us assist you more quickly.